Aokai Services

 What could Aokai offers on services:

1. Q: Do you have the catalogue? Can you send me the catalogue to have a check of all your DC Contactors?

     A: Yes, we have the product catalogue. Please contact us on line or send the Email to us for it.

2. Q: I need your price list of all your Reversing Relay, do you have it ?

    A: We do not have a price list of our all products. There are so many items, and the prices are always changing because of the producing cost.
     Please kindly let us know the specific products that you need, we will send offer to you soon!

3. Q: I can't find the start solenoid contactor on your catalogue, can you make this product for me?

    A: Our catalogue shows most of our products,but not all.So please let us know the detailed parameters of the products you need, we will check for you.

4. Q : Can you make customized products and customized packing?

   A: Yes, customized services are available in our company. Kindly let us know your detail requirements,we can custom-make for you.

5. Q: Can you provide samples ? Are the samples free ?

   A: Because the unit prices of our products are very high, free samples to every customer is a little difficult for us. While we can minus the samples charge
   in the official order amount. And old clients can enjoy the free sample service.

6. Q: Which kind of payment you can accept? Can I make the payment in RMB ?

   A: T/T(bank transfer), Western Union and Paypal are all available. And RMB, USD, EUR, GBP, HKD are acceptable.

7. Q : What about your delivery time?

   A: Many of our products are in stock. We can send the stock products in 3 working days. If without stock,or stock is not enough, we will confirm the delivery
   time with you.

8. Q : How to deliver my order ? Is it safe?

   A: For small packages, we will send them by Courier, such as DHL,FedEx,UPS,TNT,EMS, etc.That's a Door to Door service. For big packages, we will send
them by Air or by Sea. We will pack them carefully in accordance with the export standards to ensure the safety. Please check the packages before signing them.
If there is any damage of the cartons, please contact us first, and not sign them. 

9. Q: Do you have a guarantee of your product quality?

    A: We have a guarantee of one year.

10. Q: Can I become an Agent / Dealer of AOKAI contactors?

    A: Welcome! But please let us know your Country/Area first, and your annual sale volume, then we could have a further discussion. If you want any other kind
     of cooperation, do not hesitate to contact us.